The Complete Guide to Streamlining New Business and Renewals

Modern underwriting teams win on process. Streamlined intake, clear handoffs, and predictable SLAs reduce leakage, speed up quotes, and improve retention. Use this practical guide to tighten new business and renewals across underwriting, operations, and distribution.

Align intake and triage

Start by standardizing how work enters the system and who touches it.

• Normalize submissions from portals, brokers, and email into a single queue.
• Require a minimum data set and auto-validate for completeness.
• Triage by appetite, complexity, and premium band. Auto-assign to the right team.
• Set service levels by segment with timers and alerts.
• Capture referral rules so exceptions route with context, not ad hoc emails.

If you manage intake in Expert Insured, the New Business and Renewals capabilities centralize submissions and give underwriters what they need on day one.

Step-by-step flow for new business

Make each stage explicit so nothing stalls.

1. Intake and qualify. Confirm appetite, required data, and broker status.
2. Underwriting prep. Order loss runs, inspections, and third-party data. Launch prebuilt checklists per line.
3. Risk evaluation. Apply guidelines, record factors, log referrals with supporting notes.
4. Rating and pricing. Generate options with clear terms and assumptions.
5. Quote delivery. Track versions, negotiations, and approvals in one place. Use templates for accuracy. See how Expert Insured supports creating and requesting quotes.
6. Bind and issue. Lock terms, produce docs, trigger billing and downstream tasks.
7. Handoff to service. Log post-bind tasks and set follow-ups for endorsements or audits.

Step-by-step flow for renewals

Treat renewals as a managed campaign, not a calendar reminder.

1. Kickoff 120 to 150 days out. Auto-create renewal files with expiring terms and exposures.
2. Pre-renewal outreach. Send questionnaires, request updated data, and pull loss history.
3. Risk change assessment. Compare to expiring. Flag material changes and required referrals.
4. Strategy. Decide auto-renew, revise, or remarket. Document rationale.
5. Pricing and approvals. Generate proposals, run required approvals, and hold line on SLAs.
6. Bind, issue, and service. Produce documents, schedule midterm reviews, and close tasks.

Expert Insured automates the renewal spine, from early creation to bind. Explore streamlined renewal processing.

Orchestrate tasks, handoffs, and SLAs

Work moves faster when every activity is visible and owned.

• Use role-based queues with due dates and dependencies.
• Standardize checklists per product and segment. Require evidence for compliance steps.
• Auto-create tasks from events. Example: when a quote is approved, generate bind steps and issuance.
• Escalate on deadline risk. Notify managers and rebalance queues.
• Maintain a complete audit trail of who did what and when.

You can manage your workflow successfully using Expert Insured with templates, automations, and reporting baked in.

The checklist your team can use today

New business

• One intake queue with required fields and validation
• Appetite triage rules and auto-assignment
• Underwriting checklist with data orders and referrals
• Quote templates, version control, and approval paths
• Bind-to-issue tasks with SLA timers and audit trail

Renewals

• Auto-create files 120 to 150 days before expiry
• Pre-renewal data collection and loss history
• Change analysis and documented strategy
• Pricing, approvals, and negotiation tracking
• Bind, issuance, and scheduled post-bind follow-ups

Cross-cutting

• SLA definitions by segment and product
• Standard referral rules and exceptions
• Dashboards for throughput, hit ratio, and cycle time
• Continuous improvement reviews each quarter

Tight processes create capacity for the hard risks and the urgent deals. With Expert Insured, you codify those processes once and let the system keep everyone on track.