How SIU is Saving 1,000+ Hours a Year with Expert Insured AI

The Problem

SIU was receiving thousands of emails each month - submissions, endorsements, cancellations, quote requests, and more — all funneling into shared inboxes. Manually reviewing and forwarding each one was time-consuming, repetitive, and prone to error. Important tasks were delayed. Duplicate work was common. Underwriters were stuck sorting emails instead of doing their job.

The Solution

To modernize intake and reduce operational drag, SIU deployed Expert Inbox, an AI Gatekeeping module - and began routing the right work to the right place automatically.

Automatically Classify and Route Every Email
Use intelligent email triage to automatically categorize inbound messages, detect attachments, extract key details, and route them to the right workflow-no human sorting required.

Classifies inbound emails into submission, endorsement, cancellation, and other key workflows
Extracts critical data (policy numbers, effective dates, insured names) from body text and attachments
Routes each message directly to the correct underwriter or operations queue
Prevents duplicate handling by ensuring every item is processed once, and only once
Prioritizes new business and urgent items automatically - so submissions are never buried

The Impact

1,000+ hours saved per year by eliminating manual triage
Up to 10x faster processing of inbound tasks
95%+ classification accuracy within weeks of deployment
Faster response times to brokers — and better visibility across the team